Voice Messaging Services: A smarter way to Connect with Customers
Enterprises looks for smart and effective ways to connect with their customers. A technology that can give flexibility and reliability for a more improved business intelligence. Voice messaging service provides an apt solution for a high end customer engagement and service with a personal touch.
IVR Menu for the banks, Self-service and agent based communication system for telecom industry, pre-recorded messages, outbound and inbound calling services are all part of the Voice Messaging Services. Nowadays even critical voice based one-time password system is also been taken care by Voice Messaging Services around the globe.
Click to call is another exciting feature. It’s a mobile marketing technique which arranges for a call back from the business line to the target customer. Through this the customer connects directly with the executive instead of long waits of IVR. It has also proved to be a powerful channel for lead generation.
There are various enterprise portals providing voice messaging services based on a complex Voice Platform. How to select the best Voice Messaging Service amongst them? There are few factors that needs to be considered for a superior experience:
- Voice messaging services should provide multi lingual support
- Robust, highly scalable, flexible and strong infrastructure should be provided
- 24×7 customer care and support
- Easy integration with ERP or CRM
- Logical implementation for a complex business scenario
- Tough protocols to address Spam and IT threats
Voice Messaging Services leads to an accelerated growth in business. From small business to larger ones to NGO’s, all are benefitted with this service. Voice Messaging Service seems to be the latest trend in the Voice and SMS based business development.
Voice Message Service is a new revolution pan verticals. From Banking to hospitality to insurance and tourism, all are adapting to this system for a better costumer response and engagement.