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Travel

In the travel industry, the word mobile acquires a distinct meaning. Mobile phones have become quintessential to ensuring a pleasant travel experience for customers by assisting them with multiple useful features.

We understand that being on the move is the basic foundation of this fast paced industry that handles the mobility for millions of passengers travelling across the globe each day.

Our travel solutions power travel functionality with meaningful real-time messaging and grabbing the attention of customers on the go or otherwise. This not only extends a loyal customer base, but also ensures success and recognition of your brand in the travel industry.

Use Cases

Challenge

Renowned travel companies seek to help their customers manage their itinerary better.

Solution

With ACL, travel companies send their customers periodic SMS alerts, with the details of the itinerary attached. They also have the option to send a follow up alert thereafter, in case of any changes.

Impact

“With exact departure times at customers’ expense, travel companies ensure that there are reduced incidences of missed flights and a more streamlined and personalised travel experience.”

Challenge

Leading names in the travel industry look for a robust yet simple solution to let their customers connect with them at times of emergency.

Solution

ACL’s missed call service allows travel companies to offer a call back service to their customers for the times they may face difficulties in catching their flight. Once the call is made, users get a guaranteed call back from an agent within 5 minutes, who helps them book the next available flight easily.

Impact

“With our service, the travel industry empowers its users with emergency help, efficiency in operations and useful travel information.”

Challenge

Big travel companies intend to advertise their promotional offers using a simple yet effective service tool.

Solution

ACL’s messaging service helps travel companies promote their latest offers or launch their loyalty enrollment programs. With a simple YES/NO option or by directing them to a website, the companies offer easy and engaging solutions to their users.

Impact

“Travel houses often club such signups with redeemable reward points that earns them the loyalty of their customers.”

Customers

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