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Online

Constant growth in the number of internet users, proliferation of internet-enabled devices, growing acceptability for online payments and favourable demographics are the key factors responsible for remarkable developments in online space.

While the industry leaders have scaled up to cope with and excel the challenges associated with a diverse supplier base, ACL helps them empower other domains like technological constraints, customer experience, authenticity of visitors/information etc. that entail a more refined, strategic solution.

We arm the Online players with communication that is advanced, personalized, and serves a multitude of potential/existing customers through a variety of channels - SMS, Voice, E-mail and Mobile Payments. We further align their mobile marketing strategies and connect them to their target audience and eco-system partners at the right time.

Use Cases

Challenge

The key players in the online online market seek to tailor a context-driven, highly personalised experience for their customers and strengthen their company’s market visibility and boost conversions.

Solution

With our in-app push notifications, engage your customers and keep them informed every single day. Increase mobile app visits, page views, and time spent on your app. Push notifications not only enables brands to push personalized and contextual updates but also helps them in improving visibility, conversion rate and retention.
Push notifications can contain simple/ rich content, such as links, videos and images. Brands/online players can offer loyalty program and generate awareness of important events and promotions and optimize mobile app usage with in app push.

Impact

“We drive and sustain a rich online experience for customers with our in app push notifications. Brands can further offer loyalty programs to generate awareness & publicity, and persuade an optimized mobile usage experience.”

Challenge

Renowned online companies intend to boost customer interactions and steer brand promotions by employing a simple yet robust mobile marketing software.

Solution

We empower the online industry with Short Messaging Service, one of the best marketing tools in the market to enable brand promotions, coupon deliveries, running loyalty and bulk SMS marketing campaigns. Brands can further offer digital scratch coupons with our services to cross-sell and up-sell additional products/services and improve revenue streams.

Impact

“Our SMS marketing service is the most ubiquitous medium with a far flung reach. It helps increase online/offline sales, reduce call centre agent loads and promote a positive brand image.”

Challenge

The online industry aspires to enrich its after sales service in order to enhance customer loyalty and increase online footfall.

Solution

We inspire better connect between big online brands and their customers, right from informing them of order dispatch and delivery, to sharing timely notifications through SMS and e-mails.

Impact

“Our after sale service solutions allow retail companies to enhance their brand image by arming their customers with stepwise, up-to-date information.”

Challenge

Leading online brands see an imperative need to build stronger business through easy to use and personalised engagement options.

Solution

With our click to call service, visitors can quickly and easily connect with online companies via their websites through a call back request. Our missed call service allows businesses to impactfully connect with their potential/existing customers.

Impact

“We incite the build-up of a stronger business and enhance relevant, real-time, contextual and highly personalised customer engagement experience with our robust solutions.”

Challenge

Big brands in online industry aim to simplify their customer registration and feedback system through a hassle-free process to facilitate high response rates.

Solution

We power online players with our text-based solutions augmented with shortcodes and missed call service. They can opt to attach links to SMS campaigns for user application or registration forms, or for feedbacks about product quality, purchase and shipping experience, all in real time.

Impact

“With increased customer facilitation points, online companies incite higher response rates and better customer retention.”

Customers

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