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Media

With digitalization, the media and entertainment industry witnesses the growth of a novel set of content and delivery platforms. A million consumers can now access the right information or their favourite channels beyond the bounds of geographies or time.

We automate customer interactions and ensure maximum engagement of people in campaigns. We enhance the value of your brand by adding meaning, personalisation and effect to the conversations you have with your consumers.

Using the power of ACL’s multiple communication channels - SMS, Voice and Data - media marketers increase and improve audience interactions and also encourage better voicing of opinions.

Use Cases

Challenge

Leading media platforms seek to increase their subscriptions and create winning customer relationships.

Solution

ACL’s campaign manager technology helps schedule and send bulk reminder messages to viewers about events, movies, sports and more. It enables them to attract their users through early bird discounts or adopting a mix of print and mobile strategies.

Impact

“Inspire increased conversion rates and improved customer engagement with ACL’s campaign manager and cross platform strategies.”

Challenge

Renowned names in media intend to collect real time results from their audiences and generate online reports for opinion polls, reality shows etc.

Solution

ACL’s technology platform assists big media names in streamlining their live voting process to smoothly conduct popular opinion polls or organise reality shows.

Impact

“With our platform, the process of real-time voting becomes smooth, streamlined and efficient.”

Challenge

The media industry seeks to improve customer engagement and reduce their customer care costs without compromising on the quality of their service.

Solution

ACL’s IVR service is a powerfully convenient way to empower big media houses to inspire efficiency in their processes. They can collect user inputs in a better way and engage with the caller or handover his call to the right department, all in real time.

Impact

“We help media brands to devise a convenient way to collect user inputs and optimise their customer care processes.”

Challenge

Leading players in the media industry seek to keep their users engaged and excited for a longer time.

Solution

Build excitement and keep users engaged with promotional content. Ping customers via in-app notifications, news icons, sms with links to promotional content, including photos, videos, audio clips and websites.

Impact

“With our rich suite of promotional features, big names in the industry are now inspiring and building better user engagement.”

Customers

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