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Improve your interactions

We manage ordinary, routine call queries extraordinarily

It is important that organizations deliver exceptional service to the customers every time they connect with them. Every customer interaction must be handled appropriately across the enterprise to encourage proactive action.

In bound dialing services enable enterprises to address various routine queries of callers on their own thus automating the process and reducing the call load of agents.

An automated self-service mode of communication guarantees

Intelligent call distribution

Intelligent call distribution

In-built caller management

In-built caller management

24X7 reach maximizing caller comfort

24X7 reach maximizing caller comfort

How it works

A high level solution architecture depicting the interaction domains of an Enterprise, ACL’s Platform and the Operator’s delivery infrastructure

Features that make this product unique

Supports response over unified channels

Supports response over unified channels

High volume support

High volume support

Seamless integration with SMS, IVR, OBD & Email

Seamless integration with SMS, IVR, OBD & Email

Effective dashboard

Effective dashboard

Open APIs for businesses to plug in their own services

Open APIs for businesses to plug in their own services

Improved customer satisfaction

Improved customer satisfaction

ACL Inbound dialing help businesses

Handle Complex business rules

  • By providing seamless customer experience
  • Reduce cost, time and risks

Toll free number

  • Hotline numbers for customer care

Quick Self Service IVR and Call Attendant

  • To help customer have ready access to accurate information
  • Help with OTP generation and order tracking
  • Useful for query submission or during contest participation
  • Save costs by excluding routine queries

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