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A new paradigm in customer service is emerging that defines the new age customers who are driven by ease of use and influenced by free personalized engagements. To help businesses streamline the customer experience and build a stronger business, ACL’s ‘Click to Call’ service helps in connecting the customers and creating a positive brand experience.
'Click to Call’ does not require manual intervention and is a delight for customers who get direct and targeted correspondence only.
By integrating our APIs in your websites, newsletters, sms and emails, your customer can respond either with form feeds over website, email, newsletters or send an sms in a defined format or simply give a missed call to virtual number. All these triggers a Call bridge action with customer care.
With low dependency on customer care executives, businesses can aim at improving customer relationships by imbibing innovating solutions. It also helps in validation & verification of responses to eliminate fake & junk enquiries and is a powerful tool for lead generation.